Privacy Policy

Introduction

Welcome to Bullzilla Travel Agency. This Privacy Policy explains how ALBA INDUSTRIAL AS ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with our travel agency. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book travel services or make reservations
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys or promotional activities
• Apply for employment opportunities

This information may include:

• Full name and contact details (email, phone, address)
• Date of birth and nationality
• Passport and travel document information
• Payment and billing information
• Travel preferences and special requirements
• Emergency contact information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

Service Provision

• Processing and managing your travel bookings
• Coordinating with airlines, hotels, and other service providers
• Providing customer support and assistance
• Sending booking confirmations and travel updates
• Managing your account and preferences

Communication and Marketing

• Sending promotional offers and travel deals
• Providing newsletters and travel tips
• Conducting customer satisfaction surveys
• Informing you about new services and features

Legal and Business Operations

• Complying with legal obligations and regulations
• Preventing fraud and ensuring security
• Analyzing website usage and improving our services
• Maintaining business records and analytics

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Airlines, hotels, and accommodation providers
• Car rental companies and tour operators
• Payment processors and financial institutions
• Travel insurance providers
• Technology and marketing service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Prevent fraud and security threats
• Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and data storage facilities
• Regular security assessments and updates
• Access controls and employee training
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal data
• Object to processing of your information

Marketing Communications

• Unsubscribe from marketing emails
• Opt out of promotional communications
• Manage your communication preferences

Cookies and Tracking

• Manage cookie preferences in your browser
• Opt out of targeted advertising
• Control tracking technologies

International Data Transfers

As a travel agency, we may transfer your personal information to countries outside Norway for the purpose of providing our services. This includes sharing information with international airlines, hotels, and service providers.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information and purpose:

• Booking and travel records: 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Customer support records: 3 years

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

When booking travel for minors, we collect necessary information from parents or legal guardians for travel documentation and safety purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.